Blogs

The best way to truly appreciate the power of Agentforce—and get inspired to build your own intelligent agents—is by exploring real-world use cases. The recent Agentforce Hackathon in NYC delivered just that: dozens of examples showcasing what you can achieve with this tool, from optimizing logistics costs to streamlining education and more.  During the competition, 45 teams … [Read more...] about 4 Inspiring Agentforce Use Cases for Salesforce Admins

As a Salesforce Admin, you’re likely already familiar with Agentforce, Salesforce’s collection of assistive and autonomous artificial intelligence (AI) agents. Agentforce can handle a wide variety of tasks within the Salesforce ecosystem. But what happens when your business relies on external applications? How can you extend Agentforce to integrate with other essential tools?  … [Read more...] about How MuleSoft Helps Admins Get the Most out of Agentforce

Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and why it’s the key to unlocking the power of Agentforce. You should subscribe for the full episode, but here are a few takeaways from our conversation with Eddie Cliff. Introducing Salesforce Foundations Everyone’s excited … [Read more...] about Unlocking More Value in Salesforce With Foundations for Sales and Service

Today on the Salesforce Admins Podcast, we talk to Marianna Torres, Associate Salesforce Labs Evangelist at Salesforce. Join us as we chat about the Salesforce Labs AI Library and how it can get you started with implementing AI agents in your org. You should subscribe for the full episode, but here are a few takeaways from our conversation with Marianna Torres. What is … [Read more...] about Boost Your AI Strategy With the Salesforce Labs AI Library

Agentforce is transforming the way businesses manage customer interactions by automating conversations across channels like chat, email, and phone. With AI-powered agents capable of resolving issues, answering questions, and executing actions on behalf of customers, organizations can significantly boost productivity by streamlining tasks that once required considerable time and … [Read more...] about Best Practices for Building Secure Agentforce Service Agents