Blogs

A government agency’s ability to manage cases efficiently has the potential to greatly affect people’s lives. It’s the difference between whether or not someone can gain access to social services, whether the proper road closures are made, and how grants and funds may or may not be appropriated. Agencies are aware of this and know that constituents want easier experiences. … [Read more...] about What is Government Case Management? Everything You Need to Know

Today on the Salesforce Admins Podcast, we talk to Anna Szabo, ISV Platform Expert at Salesforce. Join us as we chat about getting started with Trailhead, how to decide which certifications to go for, and why we all need to embrace failure. You should subscribe for the full episode, but here are a few takeaways from our conversation with Anna Szabo. Give yourself a chance Anna … [Read more...] about Never Give Up on Your Dreams with Anna Szabo

Ask a sales pro if they want to do some cold calling, and you’ll likely get some form of, “Do I have to?” For many, the idea of calling a stranger out of the blue isn’t so appealing. But mastering the art of the cold call can spell sales success, and it doesn’t have to be painful. This guide will explain the nuts and bolts of cold calling, including my favorite frameworks for … [Read more...] about Cold Calling Scripts: Your Gateway to an Engaged Prospect

You’d be forgiven for declining to hold your breath waiting for federal data privacy regulations in the U.S., where the explosive growth of generative artificial intelligence threatens to erode already weak data privacy protections.  In the absence of federal data privacy laws, individual states (13 and counting) have enacted their own, as some lawmakers recently pledged, once … [Read more...] about Generative AI Creates More Urgency for Data Privacy – Are You Ready?

Silos happen. Even when different design teams work on the same products, using the same tools and design system, it takes effort to be consistent about collaboration. When teams don’t work together, it can affect how a customer or end user experiences your product. How do you get busy co-workers to be more intentional about cross-team engagement? As members of the DesignOps … [Read more...] about 7 DesignOps Tips to ‘Un-silo’ Your Product Teams