Table of contents What is AI in customer service? What are the benefits of AI in customer service? 8 examples of AI in customer service How to use AI to improve customer service 3 things to consider when implementing AI in customer service The future of AI in customer service How to get started with AI in customer service If you asked any customer service professional to … [Read more...] about Everything You Need to Know About AI in Customer Service
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9 Ways AI Can Save Marketers Time, Money — and Grief
Do you have a to-do list of pesky tasks lingering over you? We’re talking about the ones that must be done to execute a campaign: gathering and analyzing data, creating catchy email subject lines, determining the right audience to target, and so much more. These tasks can steal your time — and maybe even your sanity. But now there’s a way to reduce that heavy lifting, helping … [Read more...] about 9 Ways AI Can Save Marketers Time, Money — and Grief
Get Started with Einstein Copilot Custom Actions
As Salesforce continues to revolutionize how users interact with the Einstein 1 Platform, Einstein Copilot is poised to provide a new and exciting layer of artificial intelligence (AI)-powered conversations for your users. Einstein Copilot is your trusted AI assistant for CRM — built into the flow of work for any application, employee, and department. With Einstein Copilot, … [Read more...] about Get Started with Einstein Copilot Custom Actions
5 Business Uses for an AI Copilot
Get ready, world: AI assistants may become your new business BFF. Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history.These timesavers demonstrate the power of an AI assistant, or copilot. It’s the next level of innovation within generative artificial … [Read more...] about 5 Business Uses for an AI Copilot
What is an AI Copilot?
When you think of a copilot, the first thing that comes to mind is probably an airplane. Until now, a copilot has been that person sitting in the second chair in the cockpit, helping the captain on your flight. But sometime last year, the term “copilot” started to trend in a big way in the artificial intelligence (AI) space. Take all of the generative AI technology you’ve come … [Read more...] about What is an AI Copilot?