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Your company may be using generative AI to analyze vast datasets, shape business strategies, streamline interactions, and provide personalized responses to customers. So you may be at the point where you’re asking a critical question about your tech stack: “Should we train our own large language model (LLM) or license a pre-trained LLM?” It’s an important question and, for the … [Read more...] about 3 Reasons a Pre-Trained LLM is an Easier Path for your Business

Today on the Salesforce Admins Podcast, we talk to Jason Atwood, CEO and Co-Founder of Arkus. Join us as we chat about landing your first Salesforce Admin role, from finding good opportunities to nailing the interview and more. You should subscribe for the full episode, but here are a few takeaways from our conversation with Jason Atwood. The 20/30/50 rule Jason has interviewed … [Read more...] about How to Prepare for a Salesforce Job Interview

Imagine this: it’s Monday morning. You’re already dreading the relentless beep of incoming calls. Your coffee doesn’t seem strong enough to tackle the neverending queue of customer queries and complaints. You feel like you’re at a breaking point, unable to muster the energy for even the most routine interactions. Any of that sound familiar? Then you might be experiencing call … [Read more...] about Call Center Burnout: 8 Signs You’re Hitting a Wall — and How To Bounce Back

Behind every customer experience is a set of fine-tuned metrics. Customer service metrics are the performance indicators you use to measure everything from agent efficiency to customer satisfaction.  It’s what every successful company tracks and monitors to improve service quality – and quality is imperative. According to our research, 80% of customers say the experience a … [Read more...] about 4 Customer Service Metrics You Should Measure

Summertime in the US is one of my favorite seasons because that’s when it’s warm enough to go to the beach, dig your feet into the cool sand, and have a lazy day with some magazines, music, and a lobster roll from the cooler for lunch. Plus, Mochi loves swimming in the cool water and it’s fun to watch her do the doggie paddle. It’s also release time at Salesforce. After you … [Read more...] about Jen’s Top Summer ’24 Release Features | Be Release Ready