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Look, it’s the wild west out there these days, and having inside advice on what works is gold. Running a business, let alone hiring, growing your brand, and finding and keeping customers, may be the most challenging thing for an entrepreneur yet.  Small and medium-sized business (SMB) owners — looking for advice as you navigate a limited budget, growing pains, or find new … [Read more...] about 8 Tips From a Serial Entrepreneur on Hiring, Growth, and Navigating Change

Good customer service is the key to winning shoppers’ hearts. It’s so important, 47% of shoppers said they were willing to pay extra for better customer service.  Whether it’s helping them compare products, finding an item in-store, or sorting out an ecommerce return over the phone, retail customer service is as important to building your company’s brand as marketing. To put it … [Read more...] about In a Challenging Economy, Great Customer Service Should Be Your Top Priority

If you want to advance in your customer service career path, professional community matters. The people in your community play a crucial role in helping you stay updated with the latest technological advancements and enhancing your skills. By connecting with them, you can build valuable relationships that may lead to new job opportunities and personal growth. The Salesforce … [Read more...] about 5 Ways Being Active in a Professional Community Helped Me Accelerate My Customer Service Career

When it comes to ecommerce, every conversion is a win — but bigger orders are always an added bonus. High average order value (AOV) is an ecommerce metric that involves more than just getting shoppers to buy from your brand. It’s all about getting them to buy more. Here’s everything you need to know about increasing average order value — and 10 practical tips to get started … [Read more...] about Average Order Value: 10 Practical Ways to Increase Cart Size

Good sales coaching can unlock serious revenue potential. In fact, effective coaching can increase sales performance by 8%, according to a study by Gartner. But many sales managers find coaching difficult to master, especially in remote environments or when asked to do more with fewer resources. If you’re struggling to effectively coach your sales team, don’t despair — I’ve … [Read more...] about Sales Coaching: 10 Effective Tips That Work