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In your role, you may struggle to bring innovation to your organization, especially if the process involved is already well-defined. Or maybe you just need a way to uncover best practices and additional depth on features and capabilities you already use. These two opportunities are the essence of My Service Journey, a new tool to help you make the most of Service Cloud. What is … [Read more...] about Maximize Service Cloud Capabilities with My Service Journey

An incentive compensation manager holds a critical role in keeping an organization running. But it’s a role that can often make you feel like you’re a proverbial cog in a wheel, overseeing many critical tasks without ever being recognized for the unique skills and knowledge that you, and you alone, bring to the table. Then there’s the technology conundrum. You want to have … [Read more...] about How to be Indispensable as an Incentive Compensation Manager

Maybe you’re feeling a little stuck, seeing metrics fall flat, no matter what you’ve tried. Or you’re looking for a bit of inspiration for creating content that will dazzle your audience. We’ve all been there. When I’m in a rut, I just need a spark (and maybe another iced coffee) to get going again. Marketing quotes, from experts of all stripes, can help you push forward. … [Read more...] about 40 Marketing Quotes To Inspire You and Your Team

Sales leaders often want to know how to improve their revenue or hit their sales numbers. To reach new heights, you need to start by building a solid foundation. That’s your business development plan. If you’re wondering where to begin, you’re in the right place to learn. We’ll explore how business development works and how to create a winning plan. What you’ll learn: What is … [Read more...] about How to Create a Business Development Plan in 7 Steps

If your business seems to be pulling you in a hundred directions, it’s actually closer to 991. According to the Connectivity Benchmark report, the average enterprise uses 991 different applications, and 75% of IT organizations struggle to integrate data insights into those user experiences. This requires users to coordinate across multiple systems, a tedious process that … [Read more...] about Reimagine Work With the New AI Employee Service Agent