Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by #AwesomeAdmin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, see how Brandon Van Galder uses an Omni-Channel flow to route and re-route incoming chats to multiple queues based on agent availability.
The post Automate This! — Optimize Omni-Channel Waterfall Routing appeared first on Salesforce Admins.
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