Salesforce Staff

Good customer service is the key to winning shoppers’ hearts. It’s so important, 47% of shoppers said they were willing to pay extra for better customer service.  Whether it’s helping them compare products, finding an item in-store, or sorting out an ecommerce return over the phone, retail customer service is as important to building your company’s brand as marketing. To put it … [Read more...] about In a Challenging Economy, Great Customer Service Should Be Your Top Priority

Planning can make or break a business. A good plan can become your lifeblood. If you’re wondering how to plan your finances, human resources, project management, inventory and sales all together — you aren’t alone. Enter ERP. In this complete guide, we will find out the difference between ERP and CRM, it’s benefits, and how to integrate it with Salesforce. Yes, it’s possible. … [Read more...] about What Is ERP? (A Beginners Guide)

You have this amazing idea for a business. It’s been brewing for a couple of years now, and you’re finally ready to act on it. So, what’s your plan? Like you, many people are preparing to start a business — and even some who have already started one — and fail to research and write a business plan that tests the feasibility of their idea. Some may think it’s a “waste of time.” … [Read more...] about How To Write a Business Plan in 9 Steps

More than two decades ago, we launched Salesforce with a mission to empower sales professionals, sales operations, and sales leaders to forge meaningful connections. Today, we’re delighted to announce that our efforts have been recognized on both G2 and Gartner, thanks to your support. Salesforce voted #1 Global Software Company on G2 Our flagship product, Sales Cloud, is #1 in … [Read more...] about Salesforce Earns Top Honors from G2 and Gartner