The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. Yet, only 24% are actually using any form of contact center … [Read more...] about 4 Ways Your Contact Center Can Get Started With Generative AI