People are used to 24/7, personalized service. We can pay our bills online, order our coffee from our phones, and have products delivered overnight. This has reshaped expectations, putting an onus on government organizations to match private sector services and experiences—so much so that 93% of respondents in Boston Consulting Group’s (BCG) third annual Global Trust Imperative … [Read more...] about What is Government IT? The Role and Impact of Modern Technology