Gillian Bruce

Welcome to our new video series, “No Silly Questions,” where we get expert answers to any questions you may have about Salesforce. No matter how silly you think your question is, we’ve got an answer! One thing we know is that there’s no such thing as a silly question — especially in the Trailblazer Community, which is all about helping each other learn. Today, we’re featuring … [Read more...] about Welcome to No Silly Questions! Your Questions, Answered by Salesforce Experts

This week on the Salesforce Admins Podcast, we’re sitting down with Ruchi Kumar, Product Management Senior Manager on the Core Service Team of Service Cloud at Salesforce. We’ll cover what’s new in Spring 21 for Admins with Service Setup Assistant and Macros Builder. Join us as we talk about everything she’s working on for Spring ‘21 and how you can get involved. You should … [Read more...] about New Spring ’21 Feature: Service Cloud Macros with Ruchi Kumar

This week, for the first Salesforce Admins Podcast episode of 2021, we’re joined by Preena Johansen, Einstein Analytics Consultant at Telstra, Einstein Analytics Champion, and the co-leader of Women in Technology Brisbane. She has some great tips about how you can be more analytics-minded as an admin. Join us as we talk about how to set up your data on your records for Einstein … [Read more...] about Einstein Analytics at Scale with Preena Johansen

For this episode of the Salesforce Admins Podcast, we’re joined by Mary Crozier, Salesforce Consultant and the Ombudsman Cloud Care Founder. She tells us how she created the incredible app she’s created to champion volunteerism and service. Join us as we talk about what an Ombudsman is and what they do on a ship, how she saw an opportunity to overhaul the Ombudsmen team’s … [Read more...] about Ombudsman Cloud Care with Mary Crozier

On this episode of the Salesforce Admins Podcast, we’ve got Sarah Pilzer, Director of Operations at Country Dance and Song Society and Golden Hoodie winner. She tells us how she uses automation to serve her users. Join us as we talk about why it’s always best to start with standard functionality, how to borrow from what people have already built, and how she checks in with … [Read more...] about Building Automations That Work with Sarah Pilzer