When customers contact your service team, they want help fast. How fast? According to our research, 81% of customers expect faster service as technology advances. You need a customer support strategy that can help you keep up. Customer support plays a major role in customer retention. Provide a pleasant, smooth experience, and you’ll build your brand reputation and foster … [Read more...] about What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster
What Is Net Promoter Score — And Is It Worth Tracking? Let’s Talk Pros and Cons
When a friend or colleague takes the time to tell you about a product or service, you probably listen. Word of mouth is the most common way people hear about brands. But how do you know if existing customers like your company enough to recommend it to their friends? One way to find out is by tracking your Net Promoter Score (NPS). But is NPS really the best way to measure … [Read more...] about What Is Net Promoter Score — And Is It Worth Tracking? Let’s Talk Pros and Cons
What is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card
With 48% of customers citing poor service experiences as their main reason for switching brands, it’s essential to get a clear view of how your customers feel about your business. That’s why customer satisfaction score (CSAT) is the most popular performance indicator among service professionals, with 74% of organizations using it to measure success. But measuring CSAT — let … [Read more...] about What is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card