Ashley Velasquez

Within organizations around the world, data and information is constantly being sent, stored, and tracked in Salesforce orgs. To keep information secure and ensure it’s never permanently lost, those organizations often need a system in place for backup and recovery. Backup apps help keep Salesforce free of unwanted data, reuse data that are already stored, recover deleted data, … [Read more...] about Backing Up Data Is More Important Than Ever: These AppExchange Apps Can Help

Throughout the customer journey, organizations need to collect data and feedback on experiences and interactions. Feedback helps organizations understand what’s going right, what’s not, and where there are opportunities to make adjustments. One of the tried-and-true ways to gather feedback is with surveys. With apps available on AppExchange, organizations have the ability to … [Read more...] about 7 AppExchange Apps to Help Gather Data and Feedback

6 SMS Apps that Take Text Messaging to the Next LevelPhoto from UnsplashOver recent years, there’s been a shift in how customers prefer to communicate, with more people relying on mobile devices than ever before. From submitting help desk questions and speaking to a rep, to completing surveys, customers are finding more ways to utilize mobile devices with businesses. This means … [Read more...] about 6 SMS Apps that take Text Messaging to the Next Level

Project management is an essential and important function because it creates organization while helping with continuous oversight and risk management. This means teams have a clear focus on objectives to create strategic alignment.As companies continue to shift to remote work environments, they need apps to help tasks get done quickly and effectively. These 8 solutions, each … [Read more...] about 8 Project Management Apps to Help Companies Organize Information (2021)