Photo From UnsplashHow many of us have been emailing with a colleague, family member, or friend before realizing that a phone call would have been the much more efficient way to communicate? Most of us, no doubt. Why, then, should we expect customers to want to search through website FAQs for the answer to their query?This was the theme of the recent webinar by Salesforce … [Read more...] about Using AppExchange Apps to Enable Voice Integration Within Salesforce