Look at the Customer Success Movie — Not Just the SnapshotThe natural tendency of a spectator is to be in awe of achievement — whether demonstrated by an individual or team. Many spectators are viewing the “snapshot” rather than the entire movie that led up to the achievement. This was the reaction of many people when they … [Read more...] about Look at the Customer Success Movie — Not Just the Snapshot
Solving The Inventory Struggle in Field Service Lightning
Salesforce Field Service Lightning (FSL) is designed for any business that has a fleet of people in the field — deliveries, repairs, installation, etc. FSL streamlines the process for resources in the field through numerous different features. For example, FSL permits field service resources to finish work orders while staying on the job site, enables … [Read more...] about Solving The Inventory Struggle in Field Service Lightning
The End of Monolithic ERP
The main criticisms of ERPs are often referred to as rigidity, high costs, inability to evolve rapidly at the pace of business, and heavy and aging interfaces. All-Inclusive or “monolithic” ERP systems have become static and cannot adapt fast enough to accommodate the changing business world. Customization became a huge bottleneck as companies had to design … [Read more...] about The End of Monolithic ERP