International students have been among those most impacted by the COVID-19 crisis. Early on, travel and logistical arrangements became both urgent and more complex to navigate. Arizona State University (ASU) needed to quickly increase the level of support for its diverse community of students.
To learn more about how they successfully achieved this, I caught up virtually with Frank Montoya, Salesforce Information Technology Manager for the University Technology Office “Salesfort” at Arizona State University.
Frank Montoya with Salesforce CTO for Customer Connection, Charlie Isaacs at the ASU “Salesfort” in January 2020. | Credit: Corey Snow Salesforce: In the case of the ASU International Students and Scholars Center (ISSC), how were the students impacted by COVID-19?
Frank Montoya (FM): The ISSC provides comprehensive support, advisement, and advocacy for more than 10,000 ASU international students, scholars, and faculty, including immigration support. Our international community has been particularly disrupted by the
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