Today, Salesforce.org is excited to announce the release of the Salesforce.org Community Impact Report 2021. Our fourth annual report shows how our customers are using the resources Salesforce.org provides to create and increase their social impact. Given the incredible hardships and changes our communities have endured the past 20 months, the ability to offer more targeted guidance and support to help our customers to fulfill their missions has never been greater. Having data and evidence enables us to better target resources that can deliver the greatest impact.
What’s New For 2021?
Something new for this year is the format of the report, which has been built as a Tableau dashboard. The report can now be more easily accessed from anywhere. In addition to the new format, this is the second year that we’ve used our Customer Outcomes Survey to gather data. This survey allows us to
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