Multi-select picklists can be useful for user interface (UI) and data standardization. However, there are some gotchas to using multi-select picklists when you want to work with that data later on.
In this blog post, we’ll look at a real-world scenario of how one Salesforce Admin implemented a UI that enables them to collect multiple values and easily use that data in reports and automation, such as flows.
I sat down (virtually) with Andrew Russo, a seasoned Salesforce Architect at BACA Systems, to talk about multi-select picklists and what he did to implement a UI that meets his business users’ needs and improves the ability to use that data later.
Multi-select picklist limitations
First, a little about multi-select picklists. They’re useful because they give you a way to let users select multiple items from a list.
However, multi-select picklists have implications when working with that picklist data in other
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