The potential role of artificial intelligence (AI) in banking is massive. Predictive AI already supports many standard banking practices, such as chatbots managing routine inquiries or call center agents’ dashboards. As generative AI continues to evolve, we expect lots of time-saving opportunities around rote tasks that improve the customer experience due to AI’s ability to produce natural language content, images, and coding. McKinsey estimates that banks could add $1 trillion in value annually through strategic use of AI.
To take full advantage of AI’s now-and-future potential, banks must take steps to clean up their data, analyze their existing systems, and identify process challenges that could benefit from the technology. Here are four ways we expect forward-thinking banks will use AI to improve both the employee and customer experience.
The future of banking with trusted generative AI
Discover how AI is becoming a core component of financial
Read the full article on Salesforce.org blog.
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