We are currently living in a state of flux that has rapidly become the new normal. There is a litany of issues this is posing for a modern business, but one area that is of significant importance is how to continue to make customers successful within a changing delivery landscape. Do this well and you will retain customers, if you don’t — they walk.
The necessity to be agile has always been in play for a good project manager but with sales pipelines stalling, frequently changing customer demands, and existing work getting canceled (all hallmarks of this new remote reality) there is a significant focus on ensuring that any technology-centered project runs smoothly and delivers value quickly. Project management is no longer about simply being on time and on-budget but about fulfilling the value promise made during the sales process.
Communications, stakeholder management, and listening are part and parcel of typical project management, yet these skills
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