Whether you’re new to NPSP or you’ve been using it to manage your donors and donations for years, you’re going to want to know about some new functionality in the Spring ‘20 Salesforce release that will make it easier for you to automate the way your organization calculates soft credits.
What is a Soft Credit?
A soft credit is a credit for a donation that a contact or donor did not actually make, but may have somehow influenced. A common example of a soft credit is credit for a matching gift: if a donor gives $50 to your organization, and their company matches it, the total donation will be $100. The original donor therefore gave $50 plus a $50 soft credit, through their company’s matching gift. Nonprofits like to track soft credits to capture the total influence that their contacts have on donations that they may not have given directly.
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