When you need to provide written guidance for your customers, Salesforce has your back! With Knowledge articles, your clients and visitors can obtain instant access to FAQs, documentation, and more. Self Service has become a staple for many corporations globally, which enables service agents to focus their attention on more critical cases. Here are 8 Labs solutions, available on the AppExchange, that can help optimize your experience with Knowledge.
Lightning Knowledge Search and Replace
With Lightning Knowledge Search and Replace, you can conduct mass updates for all your published and drafted articles. Simply search for the string and input the updated version; Search and Replace takes care of the rest. Update visibility for partners, customers, and the general public. Search and replace across all content types, including HTML markup.
Knowledge Article Body Content
Display the content of your article in a Community without the noise. The standard page layout will sometimes show more
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