Throughout the customer journey, organizations need to collect data and feedback on experiences and interactions. Feedback helps organizations understand what’s going right, what’s not, and where there are opportunities to make adjustments. One of the tried-and-true ways to gather feedback is with surveys. With apps available on AppExchange, organizations have the ability to receive data and feedback from customers, employees, partners — really, any audience—in real-time.
Let’s take a look at these 7 apps available on AppExchange that could help your organization.
GetFeedback is a survey solution that helps you build, distribute, and integrate feedback quicker and easier. Pre-built templates include Customer Satisfaction Score, Net Promoter Score, and Customer Effort Score. This allows for the customer to sync real-time response data into Salesforce, use flexible Salesforce data mapping, and add robust analytics through feedback.
GetFeedback: Surveys for Salesforce – SurveyMonkey – AppExchange
This free app from Salesforce Labs allows you to create, send, and
Read the full article on the Inside the Salesforce Ecosystem blog.
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