6 SMS Apps that Take Text Messaging to the Next LevelPhoto from Unsplash
Over recent years, there’s been a shift in how customers prefer to communicate, with more people relying on mobile devices than ever before. From submitting help desk questions and speaking to a rep, to completing surveys, customers are finding more ways to utilize mobile devices with businesses. This means SMS is a critical part of any business’s customer experience strategy.
SMS apps help businesses meet customers in their preferred channel — and that can lead to better sales productivity or faster response times to customer service inquiries. Solutions available on the AppExchange provide features to make text messaging much more filtered, organized, and customized.
Let's dive into 6 innovative solutions that will make text messaging the easiest way for your company to communicate.
SMS Magic’s app helps businesses connect with customers and prospects across channels like SMS, WhatsApp, and Facebook Messenger. The app is
Read the full article on the Inside the Salesforce Ecosystem blog.
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