Adoption. It’s the one word that never seems to fade wherever you may stand in your customer journey. And it’s no wonder why: Understanding how to help your organization and end users adopt, or start using and loving their Salesforce product in a way that’s valuable to your unique organization, is the quickest way to start maximizing your investment.
We talk a lot about adoption at Salesforce and why it’s important, but if you’re looking to get into the nitty-gritty of what the best practices to ensure a smooth and easy adoption look like, look no further! Here are six tried-and-true principles that will better equip your team to get your adoption up and running.
Principle #1: Prepare for change management
This is at the baseline of user adoption. Before you start going with guns blazing, you’ll want to be thoughtful in your preparation by having an operating model
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