Last year was an exciting one for Five9. As a trusted intelligent cloud contact center provider, 2021 ticked the box for becoming a Summit Tier partner as part of Salesforce’s ISV partner program. What an achievement! Since 2008, Salesforce has been an important strategic partner of Five9, and to reach such a milestone has been quite an accomplishment.
In my time at the company, I’ve seen Salesforce and Five9 achieve wonderful things together. Whether it was working toward us becoming the first Lightning Certified CTI partner in 2014, helping CARFAX improve their agent workflows, or hitting record growth in 2020 together, it’s been quite a journey. Now, as I reflect on an entire year at “the Summit”, I can’t help but think about all the things I’ve learned.
Here are five things you should know about being a Salesforce Summit Tier ISV partner.
1. Trust Your Partner
Trust is of utmost importance to Salesforce when working with
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