Outside of my Salesforce career, I’ve spent many years performing improvisational theater, and what I’ve learned over time is that the core principles of improv can be an excellent toolkit for people working in the business world — especially for folks who are Salesforce Admins at their companies. I presented about this topic at the inaugural Northeast Dreamin’ conference, and I wanted to share with you some of the key points that you can use to be a better Salesforce Admin.
About Improvisation
Per the Cambridge dictionary, “Improvisation is the activity of making or doing something that you have not planned, using whatever you find.” You may have come across improvisation in the performing arts (“Whose Line Is It Anyway”), in movies (any Christopher Guest film), or in music, like jazz. If you’ve seen live music, almost certainly some part of that performance was improvised, likely during a musician’s
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