The last two years have seen higher education institutions around the world pivot to virtual or hybrid forms of learning due to the pandemic. This shift has profoundly affected not only students but also faculty and staff working at universities and colleges. Enrollment dropped in many regions, leading to slashed budgets, revised business models, and layoffs. Institutions have purchased new technology tools to support virtual and remote work, all of which staff and faculty have had to learn how to use.
In a survey conducted by Salesforce.org and the Chronicle of Higher Education for the second edition of our Connected Student Report, we dove into some of these institution-level operational issues with staff members at institutions in the U.S., Europe, and Australia. Their responses revealed some regional differences in the ways that universities and colleges are rethinking their approaches to technology
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