Are you a new Salesforce administrator? Are you just starting to customize your org? Or are you a seasoned Salesforce veteran admin, auditing what works and what doesn’t? No matter how you use Salesforce, it helps to use documentation to stay organized. Documenting your org is exactly what it sounds like: you write down all essential information and processes in one, easy-to-access place. A well-documented org means that users know how to find and enter information and admins have a clear understanding of how the org operates. Those two factors set you up for future success and innovation.
Think of yourself as a trailblazer setting out to explore new terrain. Documentation is your trail map. You need that trail map, not only to tell you where to go, but also what to expect when you get there, where to find vital resources, and how to get help if you need
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