4-Step Guide to Supporting Students During COVID-19

By: Brittany Harvie, Sr. Principal Customer Success Architect and Kyla Farroll, Assistant Director, Enterprise CRM

Like many universities last fall, the University of Wisconsin–‍Madison faced a multitude of challenges managing the COVID-19 pandemic as students returned to campus. One of the key questions centered around isolation and quarantine: How could the university safely support students living in residence halls who tested positive for COVID-19, or were exposed to the virus?

For UW–Madison, the challenge presented an opportunity to focus on process improvements designed to support students during the relocation process while reducing the time spent on manual tasks by staff — from hours to minutes. Using Salesforce, UW–Madison overcame the unique challenges presented by the pandemic to keep its students safe.

For UW–Madison, the COVID-19 pandemic presented an opportunity to focus on process improvements designed to support students.

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