The future of customer service starts with learning what your customers expect today — a personalized and connected experience.
The catch? You need to focus on productivity and cost savings without compromising on quality.
The right technology can help. As we look ahead to the future of customer service, generative AI will play an essential role in finding cost-effective ways to meet customers’ changing expectations. Here are three emerging trends you should keep on your radar as you build your customer service strategy for 2024.
Get actionable customer service insights
High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Find out how in our latest State of Service report.
Read the report 1. AI is an opportunity — not a threat
According to our research, 45% of service
Read the full article on Salesforce.org blog.
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