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3 Tips for Co-Designing Solutions For Complex Problems (Virtually)

May 28, 2020 by Salesforce.org Leave a Comment

Impact Labs Pro Bono Fellows share learnings from virtual collaboration with organizations in the affordable housing and homelessness sector.

By: Alexandra Hanken, Ayesha McAdams-Mahmoud, and Madison Zeller

It was going to be great. Two full days of creative thinking at the Salesforce Tower in San Francisco with 19 Community Fellows, unpacking and co-designing technology solutions that address issues in affordable housing and homelessness. Our role as Pro Bono Fellows was to help facilitate, conduct discovery research, and ideate alongside the Community Fellows. A week before the workshop, we got news that all in-person meetings were cancelled for the foreseeable future. Like you, we found ourselves scrambling to adjust because we still had important work to do together.

In many ways, this unforeseen pivot tested the very muscles Impact Labs is intended to strengthen — the ability to adapt and incorporate real-world challenges. So, in less than a

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