If you’re looking for free, helpful apps to extend Salesforce, look no further than the 15 new Salesforce Labs solutions that were released in 2020 (so far). These apps not only enable you to move faster and make processes easier, but they’re built by Salesforce employees, where they’ve experimented with innovation, bringing their greatest ideas to life on the AppExchange. Here are the newest and most exciting apps, dashboards, and components — all free, open-source, and built by Salesforce employees.
Preconfigured Service Cloud Dashboards
This package features four ready-to-use dashboards for your Salesforce org. Get valuable insight into customer satisfaction, agent performance, escalation rate, SLA Compliance, and so much more. Track progress by individual teams, agents, or your company as a whole.
Flow Datagrid Pack
Create interactive record collections with the Flow Datagrid pack. Generate clickable tiles, standard list view of objects, or maps for records with latitude or longitude
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