If you’ve been part of the Salesforce community for a while, you’ve certainly heard of Trailhead — the fun way to learn about all things Salesforce. You may have even earned some badges. Behind the scenes, there’s a Salesforce.org team that dreamed big and delivered on Trailhead to the tune of six-figure results. As we cross the milestone of having 1 million Trailhead badges earned, now is a great opportunity to reflect and share key takeaways on what our team learned through the process of designing and implementing a learning program on Trailhead.
Road-Tested Tips for Designing a Learning Program
In early 2018, a band of adventurers who came to be known as the Salesforce.org Trailhead Editorial Board set out to reach customers, partners, and pro bono volunteers with a comprehensive menu of skills-based training. The challenge was to meet the needs of multiple audiences. We envisioned six new solution
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