This article was co-authored by Holly Prouty and Tuhina Koppikar, Lead Researchers on the Salesforce Research & Insights team.
At TDX ’25, the Agentforce Feedback Zone gave the Salesforce Research & Insights team an opportunity to listen to and learn from 228 admins, developers, and architects exploring Agentforce capabilities.
Research & Insights partners tightly with product leaders to inform product roadmaps and decisions, so your voices directly shape the future of Agentforce.
We gathered feedback on current and aspirational agent use cases, as well as success blockers and drivers across the Agentforce lifecycle. Many attendees reflected both optimism and pragmatism—curious about what’s possible, and candid about what’s hard.
Across hundreds of conversations, one thing was clear: This community thinks critically and creatively about what it takes to make Agentforce successful in real-world scenarios.
Below are some of the themes we heard.
Ideas in motion: Agent use cases from the
Leave a Reply