Today’s buyers are more informed than ever. In fact, 81% of reps say customers are conducting their own research before they ever connect with sales. Canned scripts and one-size-fits-all methods won’t cut it when dealing with savvy buyers — they want more detailed information, more personalized solutions, and a tailored sales approach. That’s why it’s so critical to understand the buyer journey. Once you know what a prospect needs to move from interest to purchase, you navigate the sales road with ease and close quickly.
Here’s how you get there.
What you’ll learn: What is the buyer journey? What are the stages of the buyer journey? Why is understanding the buyer journey important? How does the buyer journey relate to the lead funnel? How to tailor your sales process to the buyer’s journey Buyer journey example
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Read the full article on Salesforce.org blog.
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