“Hey Siri, find me the best-rated wool winter coats.” This is just one example of how conversational commerce is changing the digital shopping experience. Customers can now use chatbots, messaging apps, and even voice assistants to discover new products and make purchases online. This allows businesses to connect with shoppers in a way that feels organic and fits in with customers’ everyday lives. With conversational commerce, shopping feels more like chatting with a friend. Thanks to AI, the experience is quickly becoming more personalized, intuitive, and easier than ever.
Here’s everything you need to know about conversational commerce.
Table of contents What is conversational commerce? What are the different types of conversational commerce? How does AI fit into conversational commerce? The benefits of conversational commerce Common pitfalls and how to avoid them Communication enhances the entire customer journey How can you gauge your success with conversational commerce? What will
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