Today’s customers are tired of repeating themselves. They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs to be part of your customer service strategy.
An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you.
Our research finds that 85% of customers expect consistent interactions with businesses. Here’s how an omnichannel contact center can help set you up for success.
What you’ll learn: What is an omnichannel contact center? Omnichannel vs. multichannel contact centers Why use an omnichannel contact center? Omnichannel contact center features 3 best practices for your omnichannel contact center How to train your agents for the best customer service Get started: 3 omnichannel contact center strategies Dig into our
Read the full article on Salesforce.org blog.
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