When we design AI interfaces, we always ask: Can I do it with a keyboard alone? There are many ways to navigate beyond solely using a mouse. Some people are supported by a head wand, a switch control, or another assistive device to operate their computer. For these tools to work, each needs keyboard access. Knowing this, we all have a responsibility to address accessibility barriers and design inclusive products.
Our team asked this keyboard question when we designed our conversational AI assistant, Einstein Copilot.
Throughout the process, we prioritized accessible design standards. We focused on best practices for alternate navigation, chat notifications, and button labels. Today, we’re sharing how the application of these concepts led to a more usable product.
What you’ll learn What is an accessibility barrier? Best Practice 1: Design AI interfaces with alternate navigation paths Best Practice 2: Announce when chat responses appear Best
Read the full article on Salesforce.org blog.
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