This post describes new and planned features, so we want to remind you of our forward-looking statement, which states you should only make purchasing decisions based on existing features and functionality.
In a world where the internet is woven into the fabric of our daily lives, accessibility is a human right. If we don’t make the technology we build accessible for everyone, we exclude large groups from not only using that technology but also participating in our society. And with artificial intelligence (AI) increasingly embedded into our lives, making technology accessible is more important than ever. Fortunately, AI also presents unprecedented opportunities to help us with accessibility—and Salesforce Admins are at the center of bringing those opportunities to life.
Here are a few examples of how you can use Salesforce’s AI capabilities to increase accessibility for your users and customers in Service Cloud.
Make your Knowledge content accessible
One of
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