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Use Metadata To Empower Salesforce Agents

June 5, 2025 by mgerholdt@salesforce.com Leave a Comment

Today on the Salesforce Admins Podcast, we talk to Joshua Birk, Admin Evangelist at Salesforce.

Join us as we chat about why your metadata is crucial for building effective AI agents. You should subscribe for the full episode, but here are a few takeaways from our conversation with Joshua Birk.

Why multi-tenancy still matters for Agentforce

As the Admin Evangelist team has been helping people get started with Agentforce, we’ve noticed that the key to unlocking this new technology is to revisit some of the oldest concepts about the Salesforce platform.

That’s why I brought Josh Birk on the pod to talk about metadata and multi-tenant architecture. If you need a refresher, that’s the idea that Salesforce is like an apartment building where each org is an apartment. Your stuff is in your individual unit, but the entire building shares resources like water and electricity.

So what’s the difference from

Read the full article on the Salesforce Admins blog.

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