Artificial intelligence (AI) is not a new concept to Salesforce or to Salesforce Admins. Over the years, Salesforce has empowered admins with a user-friendly interface for the setup and configuration of predictive AI features such as Opportunity Scoring, Lead Scoring, Einstein Bots, and more. The introduction of generative AI in Salesforce brings even more possibilities for admins to build trusted solutions, supercharge productivity, and empower users with AI.
In this post, we’ll focus on Prompt Builder, a groundbreaking generative AI tool admins can use to activate prompts in the flow of work to augment business tasks. We’ll discuss the fundamental AI concepts that provide the foundation for Prompt Builder, and share best practices and tips to create, manage, test, and refine prompt templates. Before we dive into the new product innovation, let’s take a step back and look at what generative AI means for admins.
Which opportunities does generative AI
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