As Salesforce Admins, we have clear core responsibilities that define our day-to-day roles. We manage users, data, and product, provide actionable analytics, and oversee security. But we’re currently in the third wave of the artificial intelligence (AI) revolution: contextual and generative AI, characterized by prompt-based generative AI, real-time AI applications, and autonomous agents.
This means admins all over are questioning, “Where does AI fit into our roles?”
Admins and AI
AI is widespread and the technology continues to advance. At Dreamforce this year, Salesforce announced the launch of Agentforce, its suite of autonomous and assistive AI agents. Agents are designed to help admins increase customer success to support their users and customers. To see this in action, watch the Agentforce Dreamforce Keynote: Build the Future with AI Agents.
Salesforce also announced that AI certification exams, currently including certified AI Associate and certified AI Specialist, will be free for Trailblazers to
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