When you implement Salesforce (or take over an existing implementation), you often need to integrate Salesforce with other systems. In this blog, we will discuss What integration means, Why customers choose to use integration tools, and How you can get started with integration. This blog is meant to act as an introductory guide to the tools available and to provide an overview that will help you get started with exploring the right integration solution for you.
What does integration mean?
When we talk about integration, it means to create a connection between a specific Salesforce instance and another database or system. The connection could be inbound, outbound, or bi-directional, and you may be connecting to another database, another Salesforce instance, or another cloud-based data source. Integrations can be focused on sharing data between systems, or continuing a business process automation from one system to another.
Why do customers integrate Salesforce?
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