What is Agentforce?
We are living in the artificial intelligence (AI) era, currently in the third wave of the AI revolution focused on contextual and generative AI and characterized by prompt-based generative AI, real-time AI applications, and autonomous agents. Agentforce is the suite of both assistive and autonomous agents built on the Salesforce platform. Agents are designed to execute specialized tasks for your organization based on user input or environmental conditions, making life easier for your customers and users. Agents reason, plan, and act to complete tasks or achieve goals. If there are tasks your users consistently need to do in Salesforce, why not put an agent to work instead?
The best part of using agents is that they can be set up to use your company’s brand and voice, and are grounded on CRM and external data using Data Cloud.
While other companies have launched copilots and agents, Agentforce
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