Right now, everyone is looking for ways to drive efficiency and get more done with less. That’s good news for us admins because we know how to build solutions in Salesforce to help our users get their work done more efficiently. One of the most important tools we have in our Salesforce toolbox is analytics. We can build reports and dashboards that enable our users to get insights they need to make smart decisions and improve how we run the business. We can take this data analysis skill even further and build analytics to demonstrate the value—with actual metrics—that we, as admins, bring to the business every day.
That’s why I asked Erick, who calls himself a declarative architect (love that!), to share how he’s built analytics to show the value he and his team deliver to their organization. I hope this post inspires you to build something similar that
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