How Capital One Worked With Diverse-Owned AppExchange Partners to Drive Efficiency and Enable Their Teams
Capital One is a Fortune 100 company specializing in credit cards, auto loans, banking, business lending, payments, and savings products for retail and corporate customers.
In addition to providing top-notch customer service, Capital One deeply values diversity, inclusion, and belonging, both in the workplace and the world. To streamline their operations and eliminate manual processes, Capital One engaged two diverse-owned Salesforce AppExchange suppliers to partner on two priority projects — woman-owned partner, West Coast Consulting, and AAPI-owned app, Groove.
“At Capital One, it’s important for us to support diversity in our internal hiring, but it’s also incredibly important to support diversity when it comes to the partners we work with externally,” Capital One Senior Vice President, Rossana Bouchaya said.
With these two diverse-owned partners, Capital One has not only streamlined its processes, they’ve also improved customer and associate experiences. Watch the video below to
Read the full article on the Inside the Salesforce Ecosystem blog.
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