GPS Tracking Company Supports 10,000 Customers With Vonage and Salesforce

GPS Tracking Company Supports 10,000 Customers with Vonage and Salesforce

Keeping employees efficient, secure, and connected as they began (and for some, continued) to work remotely became a priority for business leaders, many of whom had no previous experience in overseeing remote work processes. This new, unfamiliar territory required company leaders to pursue innovative solutions.

The operational challenges of COVID-19 had the potential to be particularly problematic for RAM Tracking — a company that provides 80,000 GPS vehicle tracking units on the road for more than 10,000 customers — due to the company’s need to have around-the-clock contact with clients. RAM Tracking leveraged Vonage Contact Center, an integrated solution available on AppExchange, to avoid disruption and ensure client communication would not be an issue as employees began to work from home.

Robert Gavin, EVP of Strategic Alliances and Business Development at Vonage, shared with us how RAM Tracking is leveraging technology to help its employees work from anywhere.

Robert

Read the full article on the Inside the Salesforce Ecosystem blog.