Slack and Agentforce are, in some ways, natural companions. They both offer a conversational interface you can use to find information and provide access to automations through that interface. Think of Slack as the one place you can work with your colleagues, agents, and data. Agentforce’s ability to leverage automation and integrations using Flow and Apex makes it a powerful tool for connecting all the digital places where your users work. And combining Slack and Agentforce helps them work faster and easier.
To consider your users’ options with this setup, think about the functionality a custom agent can perform on Salesforce and through integrations in the exact same workspace that your team is having a conversation. Want to follow up a Slack conversation with searching an Agentforce Data Library? No need to go anywhere, just ask the agent in Slack. Want to send a teammate a direct message (DM) about
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