Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. Most likely, your mobile team is already doing this without much guidance or forethought. We’ve found that 65% of mobile workers are successfully selling to existing customers.
But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn’t make them feel like they’re being sold to during a service visit?
Here are four tips to help set you up for success:
Get buy-in from leadership for upselling/cross-selling in the field Invest in the best field service management software to make sales fast and easy for your mobile team to do [AI is key] Train your field service employees and contractors on sales tactics Offer incentives to motivate your team
Ready to get started? Let’s dig into each
Read the full article on Salesforce.org blog.
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